Refund policy

Returns

Due to the perishable nature of live plants, all plant sales are final and not eligible for return.

For non-plant items (such as soil, pots, or accessories), returns are accepted within 14 days of delivery. Items must be unused, in original condition, and in original packaging.

To initiate a return, contact us at [your email]. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

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Damages and Issues

Please inspect your order upon arrival.

If your item arrives damaged, defective, or incorrect, contact us within 24 hours of delivery at pricksnbrushes@gmail.com with:

• Your order number

• Clear photos of the item and packaging

We will evaluate the issue and, if approved, offer a replacement, store credit, or refund.

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Exceptions / Non-Returnable Items

The following items cannot be returned:

• Live plants (including cactus and succulents)

• Items damaged due to improper care after delivery

• Items affected by shipping delays or weather after delivery

• Orders with incorrect shipping information provided by the customer

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Exchanges

We do not offer direct exchanges. If eligible, a replacement or store credit may be issued for damaged or incorrect items.

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Order Cancellations

Orders may be canceled within 12 hours of purchase. After this time, orders may already be in processing and cannot be canceled.

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Refunds

If a refund is approved, it will be issued to your original payment method within 5–10 business days.

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Contact

For all return or order-related inquiries, contact us at:

pricksnbrushes@gmail.com